EXPOSED RENTALS — DAMAGE & LOSS POLICY

Effective date: 07-01-2026
Email: [email protected]
Phone:

Treat the gear like your next shoot depends on it. Because someone’s does.

This policy forms part of the EXPOSED Rental Agreement.

1. CHECK YOUR EQUIPMENT

EXPOSED inspects equipment before handoff and after return.

Check your items and accessories when you receive them. Report visible damage, missing parts, or operating issues promptly so they can be documented.

Report a defect discovered later as soon as you notice it. You will not be charged for documented pre-existing damage or ordinary wear from proper use.

2. IF DAMAGE OCCURS

Stop using affected equipment when continued use could cause further damage or injury.

Contact EXPOSED promptly with a description and photographs where possible. Do not attempt repairs or modifications without written approval.

Return the affected equipment and remaining accessories through the approved return process.

3. REPAIR & REPLACEMENT

EXPOSED will assess the damage and provide an itemized explanation of applicable charges.

Repairable equipment is assessed using DOCUMENTED REPAIR ESTIMATE or ACTUAL REPAIR COST

Lost equipment or equipment that cannot reasonably be repaired is assessed using REPLACEMENT VALUATION METHOD.

Replacement prices or valuation schedule: immediately after inspection

EXPOSED will provide supporting documentation where applicable, such as condition photographs, repair estimates, or replacement pricing.

Payment deadline: 2 CALENDAR DAYS AFTER NOTICE
Dispute method and timeframe: 

4. MISSING ACCESSORIES

All listed accessories must be returned, including applicable batteries, chargers, cables, cases, and mounting components.

Missing accessories may result in replacement charges.

Accessory replacement schedule: within 2 days
Procedure for promptly returning an overlooked accessory: drop off to Exposed Headquarters

5. SEAMLESS PAPER BACKDROPS

Cutting or shortening seamless paper is prohibited.

Cut, torn, ripped, peeled, stained, or otherwise damaged paper may result in charges based on the material made unusable.

Partial damage is charged according to the disclosed pricing below, up to the applicable full-roll replacement cost.

Full replacement applies when damage makes the roll unusable under the stated criteria.

Charge per unusable linear foot: $10
Minimum partial-damage charge: $25
Replacement cost by product: $100
Minimum usable length for a rentable roll: 15 feet
Other unusable-roll criteria:
Handoff condition/length documentation: photos and measurement will be collected

Ordinary handling marks that do not prevent reuse are not automatically charged as full replacement.

6. FABRIC, FURNITURE & OTHER ITEMS

Damage beyond ordinary wear may result in documented cleaning, repair, or replacement charges.

This includes stains, burns, tears, broken components, and contamination.

Cleaning rates and assessment method: full inspection and cleaning fee of $10
Item-specific repair/replacement schedule: within hours of return

7. SECURITY DEPOSITS

A security deposit may be retained while reported or identified damage, loss, or missing accessories are assessed.

Any deposit applied to a valid charge will be credited toward the total. If charges exceed the deposit, the renter owes the remaining balance.

Any unused balance will be refunded or released according to the finalized deposit terms.

Owner’s proposed full-deposit retention rule: security deposit will be retained if not items are not up to par , stolen, kept, not returned or etc

8. INSPECTION & NOTIFICATION

Receiving returned equipment confirms the handoff; it does not mean final inspection is complete.

Routine inspection deadline: 1 BUSINESS DAYS
Damage-notification deadline: 1 BUSINESS DAYS
Deposit release after inspection/resolution: 1-2 BUSINESS DAYS

If specialist testing is required, EXPOSED will explain the reason and provide an expected update date. Bank processing time is additional.

9. LOST OR STOLEN EQUIPMENT

Notify EXPOSED immediately if equipment is lost or stolen.

Provide available details and supporting documentation, including a police report where appropriate.

Replacement charges may apply. Deposit credits will be included in the final accounting.

Treatment of equipment recovered after payment: security deposit will be returned

10. UNRETURNED EQUIPMENT

Equipment remains EXPOSED’s property. Paying late charges or forfeiting a deposit does not transfer ownership.

Failure to return equipment may result in a return demand, police report, deposit retention or forfeiture under finalized terms, and loss of eligibility for future bookings.

Non-return threshold: Law enforcement will be contacted and police report filed
Required contact attempts and notices: 3 attempts , then law enforcement
When overdue rental charges stop: after police report

11. DAMAGE WAIVER

EXPOSED is developing an optional damage waiver. No waiver is included under this policy unless separate finalized terms are offered and accepted.

Any future waiver will explain its fee, covered damage, exclusions, limits, reporting requirements, and remaining renter responsibility.

CONTACT EXPOSED

Email: [email protected]
Phone: