FREQUENTLY ASKED QUESTIONS

Good gear. No guesswork.

Everything you need to know before you book, shoot, and bring our stuff back.

BOOKING & RENTAL PERIODS

How do I rent from EXPOSED?

Browse our collection, choose your rental date, add your gear, and complete checkout. We’ll confirm your pickup or delivery arrangements so you’re ready to create.

Who can rent equipment?

Photographers, videographers, content creators, production teams, and businesses are welcome. You don’t have to be a professional, but you must be at least 18 years old and provide a valid government-issued photo ID.

How far in advance should I book?

Book as early as possible, especially for weekends and larger productions. All reservations are subject to equipment availability.

Can I book a same-day rental?

Same-day bookings may be available depending on inventory and preparation time. Contact us before booking if you need gear today.

How long is a rental?

Standard rentals are due back the same day, before closing, at the deadline shown in your reservation.

If your shoot continues after closing, you may request return by 11:00 a.m. the following day. This arrangement requires advance written approval from EXPOSED and a confirmed return deadline. Contacting us alone does not extend your rental, you must get confirmed confirmation to avoid a late fee or another day charge. Return collection pickup may be arranged in advance, subject to availability. 

A daily rental does not automatically mean you have the equipment for 24 hours.

Can I extend my rental?

Yes, with advance approval and payment. Contact us before your return deadline. Extensions depend on availability and aren’t confirmed until we approve them. Gear pick up is available, if needed.

What if I return my equipment late?

We provide a 30-minute grace period after your confirmed return deadline. After that, an additional full-day rental charge applies unless EXPOSED has approved an extension or exception in writing.

Please contact us immediately if you expect a delay. Notification alone does not waive late charges.

Can I change my reservation?

Contact us as soon as possible. Changes depend on availability and may affect your total. Your original reservation remains in place until we confirm the update.

PAYMENTS, DEPOSITS & VERIFICATION

When do I pay?

Full rental payment is due at booking.

Is a security deposit required?

Yes. Security deposits are tiered based on rental price. Your deposit amount will be shown before you complete your reservation.

When is my deposit released?

After your equipment is returned and inspected, provided there are no outstanding charges or damage issues. Your bank or payment provider may take additional time to make the funds available.

What happens to my deposit if something is damaged or missing?

Your security deposit may be applied toward documented repair, replacement, or missing-accessory charges.

If those charges exceed your deposit, you are responsible for the remaining balance. We will provide an itemized explanation showing the total charges, deposit credit, and amount still owed.

Do I need identification?

Yes. Every renter must provide a valid government-issued photo ID before equipment is released.

Does my payment card need to match my ID?

Yes. The payment card must match the verified renter. Business payment exceptions may be approved in advance with additional verification.

Can someone else pick up or receive my rental?

Only with advance approval. Additional identification or authorization may be required. The renter named on the reservation remains responsible for the equipment.

PICKUP, DELIVERY & RETURNS

Where is EXPOSED located?

Our headquarters is located at:

9 Dunwoody Place S Suite 112 Atlanta, GA 30338

Pickup is available by appointment.

Do you offer delivery?

Yes. Delivery is available within 20 miles of our headquarters for $10, subject to scheduling and confirmation to and from shoot location. Please list address or studio and its owner/manager for delivery.

Does delivery include setup?

Setup is available as an optional paid service. Standard delivery does not include equipment assembly or lighting setup.

Contact us before booking to arrange setup and confirm pricing.

How do I return my equipment?

Follow the return instructions in your reservation. Return all equipment and included accessories by your scheduled deadline through the approved handoff process. There is an option to have items picked up but contact and confirmation is needed before hand.

Can I leave equipment outside for collection?

No, unless EXPOSED has specifically approved that arrangement. Equipment should remain secure until the approved handoff is completed.

What if I miss my pickup, delivery, or return appointment?

If you have not arrived within 30 minutes of your scheduled pickup and have not received approval for a different arrangement, EXPOSED may cancel your reservation as a no-show.

Rental charges are nonrefundable. If no equipment was handed over, your security deposit will be refunded or released. Delivery fees are nonrefundable once the driver has been dispatched, and setup fees are nonrefundable once setup has been performed.

CANCELLATIONS

Can I cancel my reservation?

Yes. Cancellations are permitted up to 90 minutes before your scheduled rental start.

For example, if your rental begins at 2:00 p.m., your cancellation cutoff is 12:30 p.m.

Submit your cancellation request through IG @getxposed.co or Email  [email protected] .

Will I receive a refund if I cancel?

Refunds depend on when you cancel and whether delivery or setup services have already begun.

What if I cancel less than 90 minutes before my rental or don’t show up?

Cancellations received less than 90 minutes before your scheduled rental start and no-shows are not eligible for a refund of rental charges.

If no equipment was handed over, your security deposit will be refunded or released. Delivery fees are nonrefundable once the driver has been dispatched, and setup fees are nonrefundable once setup has been performed.

When the customer cancels	Recommended refund
At least 24 hours before the scheduled start	100% of rental charges
Less than 24 hours, but at least 90 minutes before	Credited to account for future bookings
Less than 90 minutes before	No rental refund
No-show or unused equipment	No rental refund
Equipment returned early	No refund for unused time
EXPOSED cancels the entire reservation	Full refund, including deposit and unperformed services

EQUIPMENT & USE

What can I rent?

Our collection includes lighting, modifiers, stands, seamless paper, fabric backdrops, furniture, and other creative essentials. Browse the rental collection for current availability.

Are accessories included?

Included accessories are listed on each product page. Check the listing before booking—stands, triggers, batteries, and other accessories should only be assumed to be included when specifically listed.

Do you inspect the equipment?

Yes. Equipment is inspected before handoff and after return.

Please check your equipment and accessories when you receive them and report any concerns immediately.

What if something isn’t working?

Contact us as soon as you notice the issue. Don’t attempt repairs or take the equipment apart.

We’ll review the problem and discuss the available next steps.

Do I need experience to rent?

You don’t need to be a professional, but you are responsible for operating equipment safely and correctly.

If you’re unsure what you need or how something works, ask before booking.

Can I use equipment outdoors?

Equipment must be suitable for the conditions and protected from rain, moisture, sand, excessive heat, and other potential damage. Contact us if you’re unsure whether an item is appropriate for your shoot.

Can I take equipment outside Atlanta?

Yes, but rental equipment must remain within Georgia. Our delivery radius is separate from where you may use the equipment.

BACKDROPS, DAMAGE & MISSING ITEMS

How are seamless paper damage charges calculated?

Charges depend on the actual damage. If the roll becomes unusable, its replacement cost applies. Lesser damage is assessed according to our damage-pricing policy.

Link to Damage Policy | 

Can I cut the seamless paper?

No. Seamless paper cannot be cut. You be charged for cut, torn, ripped, peeled or shortened seamless backdrops.

What if I damage equipment?

Tell us immediately and return the affected equipment. Repair or replacement charges may apply under the Exposed Rental Agreement, and your security deposit may be retained.

What if I lose an accessory?

Missing accessories may result in replacement charges and retention of your security deposit. Please check that all listed accessories are packed before returning your rental.

What if equipment is lost or stolen?

Contact us immediately. Replacement charges may apply, and supporting documentation may be required.

What happens if equipment isn’t returned?

Failure to return equipment may result in a police report, retention of the security deposit, and loss of eligibility for future bookings.

Paying a late charge or losing your deposit does not mean you own the equipment. A police report will be filed if items are kept and not returned.

Do you offer damage protection?

We’re developing an optional damage waiver. It is not currently included with rentals. Any future waiver will have separate terms, limits, and exclusions.

STILL GOT QUESTIONS?

Need help choosing gear or planning your rental? Contact us before booking.

Email: [email protected]
Phone: 404-

All rentals are subject to availability, identity verification, and the finalized EXPOSED Rental Agreement and applicable policies.